During this presentation Peter Grist will discuss the national and global trends that are driving an ever-increasing skills gap and changes in the type of interactions contact centres will handle in the future.
He’ll also explore the imperative to retrain and retain employees at an unprecedented rate and the changes contact centres will need to make to transform the way they develop their people.
Join Peter and other industry executives as we look Beyond Today 🚀🔮
LIVE! July 11th, 2024 2:00pm (AEDT) - 1 hour
